@font-face{font-family:Golos;src:url('/font.ttf') format('truetype');font-weight:400;font-display:swap}@font-face{font-family:Golos;src:url('/font-medium.ttf') format('truetype');font-weight:600;font-display:swap}
:root{font-family:Golos,Arial,sans-serif;color:#202725;background:#f5f5f1;font-synthesis:none;--blue:#1835bc;--line:#d2d5d0;--muted:#5b635e}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}a{color:var(--blue);text-underline-offset:4px}h1,h2,p{margin:0}h1,h2{font-weight:600;letter-spacing:-.03em;text-wrap:balance}p{line-height:1.65}::selection{background:var(--blue);color:white}:focus-visible{outline:3px solid var(--blue);outline-offset:4px}input,textarea{caret-color:var(--blue)}input::placeholder,textarea::placeholder{color:#687169}*{scrollbar-color:#9ba399 #f0f1ed;scrollbar-width:thin}[hidden]{display:none!important}.topbar{height:88px;display:flex;align-items:center;gap:42px;padding:0 4%;background:#fff;border-bottom:1px solid var(--line)}.brand{display:flex;width:166px;flex-shrink:0}.brand img{width:100%;height:auto}.local-label{display:flex;align-items:center;gap:9px;font-size:13px;color:var(--muted)}.dot{width:7px;height:7px;background:#387746;border-radius:50%;display:inline-block}.toplink{margin-left:auto;font-size:13px;color:#202725;text-decoration:none}.toplink:hover{text-decoration:underline}.toplink span{margin-left:10px}.client-layout{max-width:1260px;margin:auto;padding:56px 4% 36px;display:grid;grid-template-columns:minmax(240px,.85fr) minmax(0,1.3fr);gap:8%}.intro{padding-top:22px}.intro h1{font-size:clamp(34px,4vw,52px);line-height:1.08;max-width:400px}.intro>p{color:var(--muted);margin-top:24px;font-size:15px;max-width:330px}.intro .small-note{border-top:1px solid var(--line);padding-top:22px;margin-top:42px;font-size:13px}.chat-window{background:#fff;border:1px solid var(--line);display:flex;flex-direction:column;height:min(690px,calc(100dvh - 180px));min-height:450px;border-radius:12px;overflow:hidden}.chat-head{padding:22px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;min-height:88px}.avatar{width:42px;height:42px;display:grid;place-items:center;background:#edf0fc;color:var(--blue);border-radius:10px;font-weight:600;flex-shrink:0}.chat-head h2{font-size:18px;letter-spacing:-.02em;overflow-wrap:anywhere}.chat-head p{font-size:12px;color:var(--muted);margin-top:4px}.chat-head .ghost{margin-left:auto}.messages{flex:1;min-height:0;overflow:auto;padding:24px;display:flex;flex-direction:column;gap:18px;overscroll-behavior:contain}.empty{margin:auto;max-width:310px;text-align:center;padding:24px 12px}.empty h2{font-size:24px;line-height:1.2;margin:16px 0 12px}.empty p{font-size:14px;color:var(--muted)}.empty svg{color:var(--blue)}.message{max-width:86%;align-self:flex-start}.message.mine{align-self:flex-end}.bubble{padding:12px 16px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.55;font-size:14px;background:#f0f1ed;border-radius:12px 12px 12px 3px}.mine .bubble{background:var(--blue);color:white;border-radius:12px 12px 3px 12px}.message-meta{font-size:11px;color:var(--muted);padding:6px 2px 0;font-variant-numeric:tabular-nums}.mine .message-meta{text-align:right}.composer{padding:16px 24px 20px;border-top:1px solid var(--line)}label{display:block;font-size:13px;font-weight:600;margin-bottom:9px}textarea,input{width:100%;border:1px solid #b7beb6;background:#fff;color:#202725;border-radius:5px;padding:12px 14px}textarea{resize:none;height:84px;line-height:1.5}textarea:focus,input:focus{border-color:var(--blue)}.compose-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px}.hint{font-size:11px;color:var(--muted)}.primary{border:0;background:var(--blue);color:#fff;border-radius:4px;min-height:44px;padding:11px 20px;font-size:13px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:14px}.primary:hover{background:#102a9d}.primary svg{width:18px;height:18px}.ghost{border:1px solid var(--line);background:#fff;min-height:40px;padding:9px 13px;border-radius:4px;color:#202725;font-size:12px}.ghost:hover{background:#f0f1ed}.error{background:#fff0ec;color:#94311f;padding:11px 16px;font-size:13px;line-height:1.5}.notice{background:#edf0fc;color:#263887;padding:10px 24px;font-size:12px;line-height:1.6}.welcome{padding:36px 30px;margin:auto;width:100%;max-width:400px}.welcome h2{font-size:28px;line-height:1.2;margin-bottom:14px}.welcome p{font-size:14px;color:var(--muted);margin-bottom:26px}.welcome .primary{width:100%;margin-top:18px}.welcome small{font-size:12px;font-weight:400;color:var(--muted)}.auth-layout{min-height:calc(100dvh - 88px);display:grid;place-items:center;padding:36px 20px}.auth-panel{max-width:440px;width:100%;background:#fff;border:1px solid var(--line);padding:36px;border-radius:12px}.auth-panel h1{font-size:32px;margin-bottom:16px}.auth-panel>p{font-size:14px;color:var(--muted);margin-bottom:28px}.auth-panel input{margin-bottom:20px}.auth-panel .primary{width:100%}.auth-panel .error{margin-bottom:20px}.password-row{display:flex;align-items:center;gap:8px;margin-bottom:20px;font-size:12px}.password-row input{width:auto;margin:0}.password-row label{font-weight:400;margin:0}.loading{padding:60px;text-align:center;color:var(--muted)}.count{font-variant-numeric:tabular-nums}.retry-load{margin:24px}.auth-panel .subnote{margin:20px 0 0;font-size:12px}.send-error{margin-bottom:10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:900px){.client-layout{gap:5%;padding-top:36px;grid-template-columns:.8fr 1.2fr}.intro h1{font-size:36px}.chat-head{padding:18px}.messages{padding:18px}.composer{padding:16px}.hint .desktop-hint{display:none}}
@media(max-width:650px){.topbar{height:72px;padding:0 20px;gap:16px}.brand{width:128px}.local-label{display:none}.toplink{font-size:11px;max-width:145px;text-align:right}.client-layout{display:block;padding:24px 16px}.intro{padding:0 4px 24px}.intro h1{font-size:30px;max-width:none}.intro>p{font-size:13px;margin-top:12px;max-width:none}.intro .small-note{display:none}.chat-window{height:620px;max-height:calc(100dvh - 110px);min-height:430px}.chat-head{min-height:78px;padding:16px}.chat-head h2{font-size:16px}.messages{padding:18px 16px}.composer{padding:14px 16px}.welcome{padding:28px 24px}.welcome h2{font-size:26px}.auth-layout{min-height:calc(100dvh - 72px)}.auth-panel{padding:28px 24px}.auth-panel h1{font-size:28px}.message{max-width:92%}.primary{padding:11px 16px}.hint{font-size:10px}.chat-head .ghost{max-width:110px}.notice{padding:10px 16px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}

/* Operator workspace: compact queue, persistent conversation and keyboard workflow. */
body[data-mode="operator"]{background:#f5f5f1}
body.workspace-active{height:100dvh;overflow:hidden}
body[data-mode="operator"] .topbar{height:64px;padding:0 28px;gap:30px}
body[data-mode="operator"] .brand{width:144px}
.operator-layout{display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100dvh - 64px);max-width:1800px;margin:auto;padding:0;gap:0}
.inbox{display:flex;flex-direction:column;min-height:0;min-width:0;border-right:1px solid var(--line);background:#f5f5f1}
.inbox-header{padding:24px 22px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.inbox-header h1{font-size:24px;line-height:1.2;letter-spacing:-.025em}
.inbox-header p{margin-top:7px;color:var(--muted);font-size:12px}
.inbox-header .ghost{background:transparent;min-height:36px}
.inbox-search{display:flex;align-items:center;gap:8px;margin:0 18px 14px;background:#fff;border:1px solid #b7beb6;border-radius:6px;padding:0 10px}
.inbox-search:focus-within{outline:2px solid var(--blue);outline-offset:2px}
.inbox-search svg{width:18px;height:18px;flex-shrink:0;color:var(--muted)}
.inbox-search input{border:0;background:transparent;padding:12px 0;font-size:12px;min-width:0;outline:none}
.inbox-search input:focus-visible{outline:none}
.inbox-search input::-webkit-search-cancel-button{display:none}
.text-button{border:0;background:none;color:var(--blue);font-size:12px;padding:6px 0;min-height:32px;white-space:nowrap}
.text-button:hover{text-decoration:underline;text-underline-offset:4px}
.text-button:disabled{color:var(--muted);opacity:.65;cursor:default;text-decoration:none}
.filters{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;margin:0 18px 14px}
.filter{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:9px 10px;border:1px solid transparent;background:transparent;border-radius:5px;font-size:12px;color:var(--muted);min-height:36px}
.filter:hover{background:#eaece6}
.filter.active{background:#fff;border-color:var(--line);color:var(--blue);font-weight:600}
.filter span{font-size:11px;font-variant-numeric:tabular-nums;padding:2px 5px;background:#e9ece5;border-radius:4px;min-width:22px;color:#465147}
.filter.active span{background:#e6eafd;color:var(--blue)}
.queue-toolbar{padding:0 20px 10px;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:0 10px;border-bottom:1px solid var(--line)}
.queue-toolbar>span{font-size:11px;color:var(--muted)}
.queue-toolbar .text-button{font-size:11px}
.conversation-list{flex:1;min-height:0;overflow:auto;padding:7px 8px;overscroll-behavior:contain}
.conversation-item{display:flex;align-items:flex-start;gap:11px;width:100%;padding:14px 12px;background:transparent;border:1px solid transparent;border-radius:7px;text-align:left;color:#202725;margin-bottom:3px}
.conversation-item:hover{background:#eaece6}
.conversation-item.selected{background:#e6eafd;border-color:#ccd4f5}
.list-avatar{width:34px;height:34px;flex-shrink:0;display:grid;place-items:center;background:#e5e8e0;color:#4c594b;border-radius:9px;font-size:13px;font-weight:600;margin-top:2px}
.selected .list-avatar{background:#fff;color:var(--blue)}
.conversation-content{display:flex;flex:1;flex-direction:column;min-width:0;gap:5px}
.conversation-top{display:flex;align-items:baseline;gap:10px;justify-content:space-between}
.conversation-name{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conversation-time{font-size:10px;color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums}
.preview{display:block;color:var(--muted);font-size:12px;line-height:1.55;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.has-unread .preview{color:#202725}
.conversation-meta{display:flex;align-items:center;justify-content:space-between;min-height:20px;font-size:10px;color:var(--muted)}
.draft-label{color:#874600}
.badge{display:inline-flex;min-width:20px;min-height:20px;justify-content:center;align-items:center;border-radius:10px;background:var(--blue);color:white;padding:1px 6px;font-size:10px;font-weight:600;font-variant-numeric:tabular-nums}
.list-empty{padding:38px 20px;color:var(--muted);text-align:center}
.list-empty strong{display:block;color:#202725;font-size:16px;margin-bottom:10px;font-weight:600}
.list-empty p{font-size:12px;line-height:1.7}
.inbox-footer{padding:15px 20px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:8px;font-size:11px;color:var(--muted)}
#connection-status{display:flex;align-items:center;gap:7px}
#connection-status.disconnected{color:#94311f}
.disconnected .dot{background:#94311f}
.keyboard-tip{font-size:10px}
.operator-layout .chat-window{height:100%;min-height:0;max-height:none;border:0;border-radius:0;position:relative}
.operator-layout .chat-head{padding:20px 28px;min-height:86px;gap:12px;flex-shrink:0}
.operator-layout .chat-head>div:not(.avatar){min-width:0;flex:1}
.operator-layout .chat-head h2{font-size:19px;letter-spacing:-.02em;line-height:1.35}
.operator-layout .chat-head p{font-size:11px}
.operator-layout .chat-head .ghost{margin-left:0;max-width:none;white-space:nowrap}
.operator-layout .chat-head #close-dialog{color:var(--blue);border-color:#bbc6ed;background:#f5f7fe}
.operator-layout .messages{padding:28px 32px;gap:20px;background:#fff}
.operator-layout .message{max-width:min(82%,680px)}
.operator-layout .bubble{font-size:14px;padding:12px 16px;line-height:1.65}
.operator-layout .message-meta{font-size:10px}
.operator-layout .empty{max-width:370px}
.operator-layout .empty h2{font-size:26px}
.operator-layout .composer{flex-shrink:0;padding:14px 28px 12px;background:#fff}
.operator-layout .composer>label{font-size:12px;margin:10px 0 8px}
.operator-layout .composer textarea{height:90px;font-size:14px;padding:12px;resize:vertical;min-height:70px;max-height:180px}
.operator-layout .compose-row{gap:10px;margin-top:10px}
.operator-layout .compose-row .hint{margin-left:auto}
.operator-layout .desktop-hint{display:none}
.draft-status{font-size:10px;color:var(--muted)}
.reply-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:6px 12px;font-size:11px;color:var(--muted)}
.reply-toolbar>span{white-space:nowrap}
.reply-toolbar>.text-button{margin-left:auto;font-size:11px}
#quick-replies{display:flex;flex-wrap:wrap;gap:6px}
.reply-chip{background:#f5f5f1;border:1px solid var(--line);border-radius:5px;padding:7px 10px;font-size:11px;color:#394239;min-height:32px}
.reply-chip:hover{background:#edf0fc;border-color:#b2bfed;color:var(--blue)}
.compose-preferences{display:flex;align-items:center;gap:14px;margin-top:10px;font-size:10px;color:var(--muted);flex-wrap:wrap}
.compose-preferences label{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:400;margin:0;cursor:pointer}
.compose-preferences input{width:14px;height:14px;margin:0;accent-color:var(--blue)}
.saved-note{margin-left:auto}
.mobile-back{display:none}
.note-panel{padding:14px 28px;background:#faf8f1;border-bottom:1px solid #ded9c8;flex-shrink:0}
.note-panel label{font-size:12px}
.note-panel textarea{height:70px;font-size:13px;background:#fffefb;resize:vertical;max-height:140px}
.note-panel p{font-size:10px;color:#666051;margin-top:5px}
.jump-latest{align-self:center;border:1px solid #b2bfed;background:#edf0fc;color:var(--blue);border-radius:16px;padding:7px 14px;font-size:12px;margin:6px 0;flex-shrink:0;min-height:34px}
.reply-editor{border:1px solid var(--line);border-radius:12px;padding:26px;max-width:560px;width:calc(100% - 32px);max-height:85dvh;overflow:auto;color:#202725;background:#fff}
.reply-editor::backdrop{background:rgba(20,28,24,.35)}
.dialog-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}
.dialog-heading h2{font-size:23px}
.reply-editor p{font-size:13px;color:var(--muted)}
.reply-editor fieldset{border:0;border-top:1px solid var(--line);padding:16px 0 10px;margin:22px 0 0;min-width:0}
.reply-editor legend{font-size:12px;font-weight:600;padding-right:10px}
.reply-editor label{font-size:12px;margin:0 0 8px}
.reply-editor input{margin-bottom:12px}
.reply-editor textarea{font-size:13px;height:78px}
.reply-editor .settings-note{font-size:11px;margin:12px 0}
@media(max-width:1050px){.operator-layout{grid-template-columns:310px minmax(0,1fr)}.operator-layout .chat-head{padding:18px}.operator-layout .messages{padding:24px}.operator-layout .composer{padding:12px 18px}.reply-toolbar>span{display:none}.saved-note{display:none}.operator-layout .chat-head h2{font-size:17px}.inbox-header{padding:20px 18px}.operator-layout .chat-head .ghost{font-size:11px;padding:8px}}
@media(max-width:650px){
 body[data-mode="operator"] .topbar{height:56px;padding:0 16px}body[data-mode="operator"] .brand{width:125px}
 .operator-layout{height:calc(100dvh - 56px);display:block;padding:0}
 .operator-layout .inbox{height:100%;border:0}.operator-layout .conversation-list{max-height:none;padding:6px 10px}
 .operator-layout .chat-window{display:none;height:100%;min-height:0;max-height:none}
 .operator-layout.show-conversation .inbox{display:none}.operator-layout.show-conversation .chat-window{display:flex}
 .inbox-header{padding:22px 20px 18px}.inbox-header h1{font-size:25px}
 .filters{grid-template-columns:repeat(2,minmax(0,1fr))}.filter{min-height:42px}.conversation-item{padding:15px 12px}
 .conversation-name{font-size:14px}.preview{font-size:13px}.conversation-meta{font-size:11px}
 .keyboard-tip{display:none}.inbox-footer{padding:12px 20px}
 .operator-layout .chat-head{padding:10px 14px;gap:8px;flex-wrap:wrap;min-height:110px}
 .mobile-back{display:inline-flex!important;align-items:center;font-size:11px;min-height:32px;order:-3}
 .operator-layout .chat-head .avatar{width:32px;height:32px;border-radius:8px;order:-2}
 .operator-layout .chat-head>div:not(.avatar){order:-1;flex-basis:calc(100% - 160px)}
 .operator-layout .chat-head h2{font-size:16px}.operator-layout .chat-head .ghost{min-height:32px;padding:7px 10px;font-size:11px}
 .operator-layout .chat-head #toggle-note{margin-left:auto}
 .operator-layout .messages{padding:18px 16px;gap:16px}.operator-layout .message{max-width:92%}
 .operator-layout .composer{padding:10px 14px max(10px,env(safe-area-inset-bottom))}
 .operator-layout .composer textarea{height:70px;min-height:60px;max-height:100px;font-size:16px;resize:none}
 .operator-layout .composer>label{margin:8px 0 6px;font-size:11px}
 .reply-toolbar{gap:4px}.reply-toolbar>.text-button{font-size:10px}#quick-replies{gap:4px}.reply-chip{font-size:10px;padding:6px 7px}
 .operator-layout .compose-row{margin-top:7px}.operator-layout .primary{min-height:40px;padding:9px 14px}
 .compose-preferences{gap:8px;margin-top:8px}.compose-preferences>span{font-size:9px}
 .draft-status{font-size:9px}.note-panel{padding:10px 14px}.note-panel textarea{height:60px;max-height:80px;font-size:16px}
 .reply-editor{padding:20px}.dialog-heading h2{font-size:20px}
}